FAQ

Are There Lockers Available?

Yes, full locker facilities are provided to every member of the Hometown Fitness family where you can store your important belongings and clothes. Please bring a lock and personal belongings cannot be left over night. We are also not responsible for personal items in lockers that have no locks.

I Am A Student And I Want To Become A Member. Is It Possible?

Yes, of course! At Hometown Fitness we truly believe age is just a number. Therefore, if you are willing to achieve your fitness goals, become a member right away. We have special student membership rates. You must be at least 14 years old to become a member. Anyone under the age of 18 will require a parent or legal guardian to sign the membership agreement.

How old do you have to be to workout at Hometown Fitness?

The minimum age to workout in our facility is 13 years old. Anyone under 16 must be accompanied by a parent during their work out.

What Does My Membership At Hometown Fitness Include?

Here at Hometown Fitness members can take advantage of free indoor parking, personal training, commercial strength and cardiovascular equipment, full locker facilities, smoothie bars, and access to over 130 small group exercises classes. Every new member will receive a free 30 minute personal training assessment with their membership.

How long are your Personal Training Sessions?

Our personal training sessions are generally 30, 45 or 60 minutes long in which you will be working out and exercising with one of our fitness trainers. Your trainer will create a personalized workout and diet plan for you to meet your fitness needs.

How Do I Start With The Group Exercise Classes?

We never charge for group classes. You don’t have to be a member to take advantage of over 130 free group classes we offer. You do have to be a member to use other parts of the fitness center. Click the ‘Group Exercise Classes’ tab on the top left corner to look at our group exercise class schedule.

What Equipment Does Your Fitness Centre Have?

At Hometown Fitness, you get to use some of the best Life Fitness commercial equipment. From cardiovascular to strength equipment, we have it all. In addition, our fitness staff is available to answer any and all questions regarding the proper use of the training and fitness equipment. We also have a great free weight area with higher weights that are not available at other local fitness centers.

What Is A Guest Pass And How Do I Get One?

A guest pass will allow you to receive a club tour and give you access to all of our fitness center’s amenities. If it’s the guest’s first time, the pass is free. You can request for the guess pass from this website by simply clicking on the ‘Get a Free Pass’ tab. A member is allowed to bring in a guest anytime but will be limited to the same guest only once every 12 months.

Who Can I Consult With If I Have To Make Any Changes?

You can consult with or inform any of our staff members who will then guide you through the whole membership and changes process. Feel free to ask our front desk staff members any questions regarding payments, changes of name, address, billing date, billing information, and freezing and un-freezing membership. It is your responsibility to make sure all information on your account is up to date.

What Can My Online Membership ID Be Used For?

Your online account will allows you to update address and billing information, and view payment history. You can even take a look at your workout history and determine the improvements which you have to make. The back end of your account has many advantages like information about Nutrition, Exercise Programs, Goals, etc.

Can I Freeze My Membership?

Of course, you can freeze your membership for up to three months per year. A freeze form must be filled out in order to freeze your membership. Please note monthly billing will resume on frozen memberships automatically after the third month. Accounts are allowed to be frozen longer than 3 months but the account will incur a $10 freeze fee after the third month in a calendar year.

How Does The Billing System Work?

The billing is done via Electronic Funds Transfer (EFT). Your membership dues will be billed electronically to your credit or debit card or checking account each month. This billing process occurs on the day you sign up for your membership, but if it’s a weekend, it will be done on the next business day. We take your security very seriously and therefore have your payment profiles encrypted. Your payment information isn’t stored on our local computers either.

Do I Get A Billing Receipt?

Usually, our members go with their account statements. But, nevertheless if you want a billing receipt each month, you can call us or email us anytime. Your request will be processed within 10 days. In addition, if you have any questions or concerns regarding the billing process, feel free to ask any of our front desk staff members.

My Address Has Been Changed, What Should I Do?

Please note it is important you update us of any changes to your contact information. This is because we send out important billing mails each month. You can update your information online or by visiting the frost desk at the club.

Is There A Process To Change The Checking Account Or Credit Card Information?

Yes, of course there is. You have nothing to worry about. Simply call us at 815-609-0212 or visit the front desk to update your method of payment on your account. Please change this information as soon as possible so that your account does not incur overdue charges. Accounts will incur late fees if the account has not been updated within 30 days from the due date.

Do Members Receive A Notice For An Increase In Membership Rates?

At Hometown Fitness, regarding the billing, you don’t have to worry about anything. If there is a slight increase in the rates, we will inform you by email with the price notification, minimum 30 days before the actual increase. We will also include this in our newsletters so please make sure you read them!

How Can I Cancel My Membership?

We’d hate to see you go! If you decide you want to cancel your membership, simply come to Hometown Fitness and fill out a cancellation form. If you have moved and it’s not possible to visit our fitness center, you can send us a mail requesting cancellation of your membership along with a copy of your driver’s license showing the new address. Please mail cancellation forms to: Hometown Fitness 16108 S. Route 59, Suite 126, Plainfield IL. 60586. Please understand that your membership will be cancelled 30 days after we have entered your cancellation request into our system. We are not responsible for any forms lost in mail. You may reinstate your membership within 60 days without incurring any joining fees. Please note Memberships cannot be cancelled if the account has a past due balance. Please note we don’t accept email, phone or verbal cancellations as all forms get uploaded to your account as proof of cancellation.

Is the 3D body scanning service you offer dangerous?

The Styku Body Scanner is perfectly safe. It is not an x-ray or MRI. It is simply a camera that reads the surface of your body to create an image based on the images it takes. It is non-invasive. In fact, no part of the equipment even touches you, save for the rotating disc that you stand while the scanning is taking place. It is fast, easy, and poses no health risks whatsoever.

Do you have a kid’s room?

Yes, we have a kid’s room where we will watch your children from 3 months of age to 13 years of age. Please note the hours and charges to add this extra service to your account.

What if I have other questions?

We are here to answer any and all questions. Feel free to call us at 815-609-0212 during our normal business hours.
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