Who Can I Consult With If I Have To Make Any Changes?
You can consult with or inform any of our staff members who will then guide you through the whole membership and changes process. Feel free to ask our front desk staff members any questions regarding payments, changes of name, address, billing date, billing information, and freezing and un-freezing membership. It is your responsibility to make sure all information on your account is up to date.
What Can My Online Membership ID Be Used For?
Your online account will allows you to update address and billing information, and view payment history. You can even take a look at your workout history and determine the improvements which you have to make. The back end of your account has many advantages like information about Nutrition, Exercise Programs, Goals, etc.
Can I Freeze My Membership?
Of course, you can freeze your membership for up to three months per year. A freeze form must be filled out in order to freeze your membership. Please note monthly billing will resume on frozen memberships automatically after the third month. Accounts are allowed to be frozen longer than 3 months but the account will incur a $10 freeze fee after the third month in a calendar year.
How Does The Billing System Work?
The billing is done via Electronic Funds Transfer (EFT). Your membership dues will be billed electronically to your credit or debit card or checking account each month. This billing process occurs on the day you sign up for your membership, but if it’s a weekend, it will be done on the next business day. We take your security very seriously and therefore have your payment profiles encrypted. Your payment information isn’t stored on our local computers either.
Do I Get A Billing Receipt?
Usually, our members go with their account statements. But, nevertheless if you want a billing receipt each month, you can call us or email us anytime. Your request will be processed within 10 days. In addition, if you have any questions or concerns regarding the billing process, feel free to ask any of our front desk staff members.
My Address Has Been Changed, What Should I Do?
Please note it is important you update us of any changes to your contact information. This is because we send out important billing mails each month. You can update your information online or by visiting the frost desk at the club.
Is There A Process To Change The Checking Account Or Credit Card Information?
Yes, of course there is. You have nothing to worry about. Simply call us at 815-609-0212 or visit the front desk to update your method of payment on your account. Please change this information as soon as possible so that your account does not incur overdue charges. Accounts will incur late fees if the account has not been updated within 30 days from the due date.
Do Members Receive A Notice For An Increase In Membership Rates?
At Hometown Fitness, regarding the billing, you don’t have to worry about anything. If there is a slight increase in the rates, we will inform you by email with the price notification, minimum 30 days before the actual increase. We will also include this in our newsletters so please make sure you read them!
How Can I Cancel My Membership?
We’d hate to see you go! If you decide you want to cancel your membership, simply come to Hometown Fitness and fill out a cancellation form. If you have moved and it’s not possible to visit our fitness center, you can send us a mail requesting cancellation of your membership along with a copy of your driver’s license showing the new address. Please mail cancellation forms to: Hometown Fitness 16108 S. Route 59, Suite 126, Plainfield IL. 60586. Please understand that your membership will be cancelled 30 days after we have entered your cancellation request into our system. We are not responsible for any forms lost in mail. You may reinstate your membership within 60 days without incurring any joining fees. Please note Memberships cannot be cancelled if the account has a past due balance. Please note we don’t accept email, phone or verbal cancellations as all forms get uploaded to your account as proof of cancellation.
Is the 3D body scanning service you offer dangerous?
The Styku Body Scanner is perfectly safe. It is not an x-ray or MRI. It is simply a camera that reads the surface of your body to create an image based on the images it takes. It is non-invasive. In fact, no part of the equipment even touches you, save for the rotating disc that you stand while the scanning is taking place. It is fast, easy, and poses no health risks whatsoever.
Do you have a kid’s room?
Yes, we have a kid’s room where we will watch your children from 3 months of age to 13 years of age. Please note the hours and charges to add this extra service to your account.
What if I have other questions?
We are here to answer any and all questions. Feel free to call us at 815-609-0212 during our normal business hours.